Friday, August 25, 2006

Pressure, Stat!

A couple of days ago we noticed we were having some issues with our steam pressure. This was a bit scary and definitely frustrating. The gauge was acting erractically, dipping down below .5 at different, random points during the day, regardless of activity on the bar. There was no rhyme or reason to this behavior, and it made steaming milk a challenge. The randomness of the problem led us to immediately believe we had a pressurestat gone bad and we called up our esteemed tech guru Tomas up in Ithaca. His solution? Deal with it until he can schedule a trip to Brooklyn. Um...No. There's no way we were gonna "deal" with it through this weekend, let alone over the course of a full week. That's when Chris said "screw it, call ESI" and a lightbulb went off in my head. Surely they have subcontractors all over the country, no? We've just never needed them before because Tomas (the McGuyver of espresso machines) works for us. "Ok Chris, here's the number. Call them now."

Less than 24 hours later Adam shows up with his gear, shuts us down, replaces the pressurestat, and we boot back up. A couple of tweaks later we were back in business. Beauty eh? Here's the best part; the machine (matt riddle's from his championship performance in NC) was still under full warranty, as it was purchased off the competition floor at the USBC in April. Pressurestat? $0. Service? $0. Running again at 100%? Priceless. Thanks ESI, and thanks Adam. Hey Tomas, thanks anyway. I'll let you modify something later. If you're lucky you can do something so tricked out it will void our warranty.

5 Comments:

At 9:14 PM, Blogger Reggie said...

Mike - how much do you and Chris charge per hour for on-call machine service in case we ever need help?

 
At 9:20 PM, Blogger Mike White said...

If you have to ask...


synesso given you trouble Reg?

 
At 9:40 PM, Blogger Reggie said...

I can finally sleep soundly knowing that there are a couple of qualified technicians close by ...

 
At 9:42 PM, Blogger Mike White said...

we got your back Reg. Some leftist, some tech support, some moral support...

 
At 10:24 AM, Blogger cannonfodder said...

Beauty of my simple Faema, one side panel, two wrenches, one screwdriver and 15 minuets to replace the Pstat, but I would gladly trade it for a two group FB80.

 

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